1. Overview
This Privacy Policy explains how Aught Hour LLC (“Aught Hour,” “we,” “our,” or “us”) collects, uses, and shares information when you use our websites, programs, and products, including initiatives such as Bell AI Fellowship and TaskCloud (together, the “Services”).
We design our practices to be simple and respectful: collect only what we need, use it to improve the Services for you, and be clear about your choices.
2. Data We Collect
- Identifiers: name, email, phone number for voice or SMS features.
- Interaction data: messages, call audio, transcripts, AI chat logs, feedback you provide.
- Usage data: device or browser info, general location like city or region, pages and features used, timestamps.
- Optional submissions: photos, documents, or other media you upload or share.
We do not knowingly collect personal information from children under 13.
3. How We Use Data
- Operate and improve the Services and your experience.
- Provide voice and text functionality, including transcription and response generation.
- Personalize content, measure performance, and diagnose issues.
- Communicate with you about updates, opportunities, or programs.
- Comply with legal obligations and enforce our terms and policies.
4. No Sale of Data
We do not sell your personal information.
5. Sharing
We do not share your personal information with other users unless it is aggregated or anonymized, or you have given us explicit permission. We may share limited data with service providers who help us operate the Services under contracts that restrict their use of your data to our instructions.
6. Voice, SMS and Phone Numbers
- We use your phone number to enable calling and messaging features.
- Calls and messages may be processed by telecom and AI providers to route, transcribe, and generate responses.
- We may store call metadata, transcripts, or voicemail to improve functionality and for quality assurance.
- You can request deletion of transcripts and associated identifiers, subject to legal requirements and security or fraud prevention logs.
7. Photos and Media
- You own the photos, audio, and media you upload.
- By providing media, you grant us permission to process it to deliver the Services like analysis, transformation, or storage.
- We do not sell your media. We will not publish your identifiable media without your permission.
8. Cookies and Analytics
We may use cookies or similar technologies to keep you signed in, remember preferences, and understand how the Services are used. You can control cookies in your browser settings. Disabling some cookies may affect functionality.
9. Data Retention
We retain personal data only as long as necessary to provide the Services, comply with legal obligations, resolve disputes, and enforce agreements. When data is no longer needed, we take steps to delete or anonymize it.
10. Security
We take reasonable technical and organizational measures to protect personal data. No method of transmission or storage is perfectly secure, so we cannot guarantee absolute security.
11. Your Rights
- Access, correct, or delete your personal data.
- Opt out of non-essential communications.
- Ask questions about our practices.
To exercise these rights, contact us at contact@aughthour.com. We may verify your identity before fulfilling requests.
12. Third-Party Services
We rely on trusted providers to operate the Services, such as OpenAI for AI processing, Twilio for voice or SMS, Make.com for automation, and infrastructure or data tools like Airtable, Supabase, and Google. These processors handle data on our behalf and are bound by contracts to use it only as instructed by us.
- Your data may pass through or be stored by these providers to deliver features like transcription, routing, analytics, or storage.
- Providers have their own terms and privacy policies. We encourage you to review them.
- We minimize the data we share and use aggregation or anonymization where feasible.
13. International Data Transfers
We may process and store data in the United States and other countries. Where required, we use appropriate safeguards for cross-border transfers.
14. Children
The Services are not directed to children under 13, and we do not knowingly collect their personal information. If you believe a child has provided personal data, please contact us to request deletion.
15. Changes to This Policy
We may update this Policy from time to time. Updates are effective upon posting with the Last update date above. Your continued use of the Services means you accept the revised Policy.